Adobe captivate 2019 upgrade serial#
Whether because I purchased for Mac, or Subscription - NONE of the found references worked to find any serial on my invoice or purchases links.
Adobe captivate 2019 upgrade trial#
I was using the 30 day trial and when I purchased the subscription, I still got the pop-up asking for a valid serial number. I'm a long time Windows Captivate user, but I'm brand spanking new to using a Mac and Captivate 2019 on a Mac, probably because I've been developing for law firms as my audience and 98% of them are Windows based. We all know we all cut corners when we reference versions. you're a big company, that has a reputation for quality products which we pay well for: you can do better than this. So despite spending a few hours trying to sort this out - a problem that i didnt cause - i'm no closer to a resolution. there's noone at the end of the chat now. we chat, we pause, we confirm that the agent hasn't got a clue that the captivate is not a CC product, and then they realise they cant fulfil a straightforward request, and three times they transfer me to someone that can help.Įxcept. Three chats, each accompanied by a ver clear request from me for a license number (in the meantime i've also found this article confirming that i really really do need one.
And after returning to the purgatory that's the support pages, Time to risk an online chat. the license number is definitely not where i think it should be. But it doesn't open by signing into my Adobe account, instead it wants a license number. So i downloaded a free trial with a view to using my acccount to activate it. so it's easy to fall into an infinite loop of pointless articles that reference each other, and the link in my account was for Captivate17. all the Captivate subscription support points to the Creative Cloud, but obviously Captivate isnt part of the CC.
There's no obvious way to do that from within the account. Why did Adobe miss it in the first place? I'm sure a really high percentage of Adobe customers use Macs, Apple gave plenty of notice. The advice to roll back to a previous OS is pitiful. Hi - you asked for feedback, and mine is that this is a shocking user experience!įirst of all, there was no way of knowing that Captivate wouldnt work in Catalina until it was too late.
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